Delivery & returns
How your order reaches you, and what we do if something is wrong.
Where we deliver
We deliver across Ghana. Orders leave from Old Weija Barrier in Accra, so the fee depends on how far you are from us — between GH₵15 andGH₵125 depending on the area. You see the exact fee at checkout before you pay anything.
If your area is not in the list at checkout,message us on WhatsApp and we will arrange it.
Pickup
You are welcome to collect your order yourself at Old Weija Barrier, free of charge. Choose Pick up at checkout and we will send you exact directions on WhatsApp once your order is confirmed.
How long it takes
- Accra — 1 to 2 working days
- Rest of Ghana — 2 to 4 working days
We message you on WhatsApp when your order is on its way. Please keep the phone number you gave us switched on — the delivery contact will call it.
Free delivery
Orders over GH₵300 get free delivery to most areas around Accra. Areas further out still carry a fee because of what the trip costs us; checkout always shows you the real amount.
Smallest order we can deliver
Deliveries start at GH₵50. Sending a rider across Accra costs the same whatever is in the bag, so below that we cannot make the trip work. Smaller orders are very welcome — just choose to collect them at Old Weija Barrier, Accra, which is free and has no minimum.
If something is wrong with your order
If your order arrives damaged, incomplete, or is not what you ordered, message us on WhatsApp within48 hours of delivery with a photo. We will replace it or refund you, and you will not pay delivery for a replacement that was our mistake.
The same goes for anything faulty. If a product is not what it should be, tell us and we will make it right.
Returns
These are hair and skin products, so once a jar or bottle has left us we cannot safely resell it. For that reason we do not accept returns for change of mind.
That does not leave you stuck. Anything damaged, wrong or faulty is replaced or refunded under the section above — that is on us, and it is free to you.
If we ever do agree a return outside those cases, the cost of sending it back is paid by the customer.
Not sure which product suits your hair? Message us before you order. We would rather spend five minutes helping you choose than have you buy the wrong thing.
Reaching us
WhatsApp is fastest: +233 50 271 9634, every day between 8am and 8pm. You can also emailjosephboaitey020@gmail.com.