Terms of Service

These Terms of Service explain how JoHair Care sells products through this website. By using this site or placing an order, you agree to these terms. If you do not agree with them, please do not place an order.

About JoHair Care

JoHair Care is a hair care business based at Old Weija Barrier, Accra. We sell hair and personal care products for customers in Ghana.

Who can order

You may place an order if you are at least 18 years old. If you are under 18, you may only buy from us with permission and supervision from a parent or legal guardian.

Product information

We do our best to describe and photograph our products accurately. Small differences in colour, texture, packaging or appearance can happen because our products are made, packed and photographed in real conditions.

Our products are cosmetic and hair-care products only. They are not medical treatments, and we do not promise that they will diagnose, treat, cure or prevent any illness, scalp condition or hair-loss condition. If you have a medical concern, allergy, irritation or scalp condition, please speak to a qualified health professional before using any product.

Orders

When you place an order, you agree that the details you give us are true, complete and up to date. This includes your name, phone number, delivery area and delivery directions or GhanaPost GPS address.

An order is accepted only when we confirm it. We may refuse or cancel an order if a product is out of stock, the payment cannot be confirmed, the delivery details are incomplete, the order appears suspicious, or there is a clear pricing or product error.

Prices and payment

Prices are shown in GHS. The total shown at checkout includes the products in your cart and any delivery fee that applies to your area. You will see the total before you submit your order.

Online payments are handled by a secure third-party payment provider. We do not receive or store your card number, Mobile Money PIN or payment account credentials. If pickup payment is offered for your order, you must pay the agreed amount when collecting the order.

Delivery and pickup

Delivery times and fees are explained on our Delivery & returns page. Delivery estimates are not guarantees, but we will do our best to get your order to you within the stated time.

If you choose pickup, we will send the exact pickup directions after your order is confirmed. Please collect your order within the agreed time or contact us quickly if you need to change the pickup arrangement.

Cancellations

You may ask to cancel an order before it has been dispatched or prepared for pickup. Once an order is on its way, we do not treat cancellation requests lightly because delivery costs and handling have already started. We may still consider a cancellation if there is a strong reason, but this is handled case by case.

Returns, replacements and refunds

Hair and personal care products cannot usually be returned for change of mind once they have left us, because we cannot safely resell them. If your order arrives damaged, incomplete, faulty or different from what you ordered, contact us within 48 hours of delivery with a photo so we can arrange a replacement or refund.

More detail is available on our Delivery & returns page.

Customer responsibilities

You are responsible for reading product descriptions, checking ingredients where shown, following product directions, and stopping use if irritation occurs. You are also responsible for giving us accurate delivery details and being reachable on the phone number you provide.

Website use

You must not misuse this website, attempt to interfere with checkout or account systems, submit false orders, copy site content for commercial use, or do anything unlawful through the site.

Our liability

We are responsible for supplying the products you order with reasonable care. To the fullest extent allowed by law, we are not responsible for indirect losses, loss of profit, delays outside our control, or harm caused by misuse of a product or failure to follow product guidance.

Nothing in these terms removes any rights you have under Ghanaian consumer protection law.

Disputes

If something goes wrong, please contact us first so we can try to resolve it fairly. These terms are governed by the laws of Ghana, and any dispute will be handled under Ghanaian law.

Changes to these terms

We may update these terms when our products, checkout, delivery process or legal obligations change. The version on this page is the one that applies when you use the site or place an order.

Contact

JoHair Care, Old Weija Barrier, Accra. WhatsApp +233 50 271 9634, email josephboaitey020@gmail.com.